1. Defense-in-Depth Security Posture
At Rocket Multi Services, information security is engineered into every touchpoint of our delivery ecosystem. We operate under a Zero-Trust Architecture (ZTA) where no user, device, or network interaction is implicitly trusted—regardless of physical location.
Our security posture aligns directly with NIST SP 800-53, CIS Controls, ISO/IEC 27001, and SOC 2 Type II trust principles for Security, Availability, and Confidentiality.
2. SOC 2 Type II Certified Operational Controls
3. Physical Facilities & Clean-Desk Architecture
Our modern nearshore operations center in Centro Empresarial San Roque (Cajicá/Bogotá) operates under strict physical security safeguards:
- Multi-Factor Biometric Access: Biometric facial recognition and RFID badges govern access to production operations floors.
- Rigorous Clean Desk Policy: Zero personal devices, smartphones, cameras, paper, or writing instruments permitted on operational floors.
- Locked Down Thin-Clients: Workstations operate in read-only Kiosk mode with disabled USB mass storage ports, disabled screen capture, and blocked external web browsing.
- 24/7 CCTV Surveillance: Continuous high-definition recording of all facility entry points and operational sectors with 90-day archive retention.
4. Zero-Trust Network & Data Loss Prevention (DLP)
Every enterprise client account is segregated into a dedicated, isolated Virtual Local Area Network (VLAN). Client traffic never intermingles with other accounts.
Endpoint DLP agents actively inspect outbound data flows, automatically preventing clipboard copy/paste, file exfiltration, unauthorized printing, or cloud uploads outside client-authorized environments.
5. AI & LLM Data Governance
6. Incident Response & 24/7 SOC
Our dedicated Security Operations Center operates 24/7/365 with a documented 15-minute Critical Incident Triage SLA and 1-hour executive client notification commitment in the event of an identified security anomaly.