1. Business Associate Agreement (BAA) Commitment
Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act, Rocket Multi Services operates as a qualified Business Associate to Covered Entities, including health insurers, third-party administrators (TPAs), hospital systems, and medical practices.
We execute comprehensive, standard or client-customized Business Associate Agreements (BAAs) prior to onboarding any workflow that accesses, handles, or adjudicates Protected Health Information (PHI).
2. Protected Health Information (PHI) Safeguards
We implement physical, administrative, and technical safeguards engineered to prevent unauthorized disclosure of ePHI across all nearshore operations:
3. Privacy, Security & Breach Notification Rule Adherence
Rocket strictly adheres to all three primary pillars of HIPAA regulations:
- HIPAA Privacy Rule: Minimum necessary standard applied to all medical billing, prior authorization, and patient scheduling interactions.
- HIPAA Security Rule: Comprehensive technical integrity mechanisms verifying that electronic health records have not been altered or destroyed in an unauthorized manner.
- Breach Notification Rule: Formal, documented breach discovery and triage procedures guaranteeing covered entity notification within 24 hours of any verified security incident.
4. Specialized Healthcare Workforce Training
All nearshore healthcare specialists, patient support SDRs, medical billers, and clinical administrative staff undergo:
- Comprehensive pre-deployment HIPAA compliance certification with mandatory testing.
- Annual refresher recertifications and ad-hoc security updates.
- Rigorous background investigations, criminal record checks, and identity verification.
5. Technical Controls & EDI Compatibility
Our operational systems interface seamlessly with standard healthcare EDI transactions (ANSI X12 837 claims submission, 835 payment adjudication, 270/271 eligibility inquiries, and 278 prior authorizations) via encrypted secure SFTP and TLS 1.3 REST APIs.
6. Compliance Officer Contact
To request an executed BAA, review our HIPAA compliance audit certifications, or report a compliance inquiry: