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DEPARTMENT: Executive Leadership

AREA: Global Technology and Innovation

DIRECT SUPERVISOR: Global Founder and Chief Executive Officer (CEO)

DESCRIPTION

The Global Chief Technology Officer (CTO) is responsible for the comprehensive technological vision, strategy, and execution across Rocket Multinational Services' global operations. This position serves as the primary technological architect and strategist for the organization, driving innovation, digital transformation, and technological excellence worldwide. The role requires exceptional strategic leadership in artificial intelligence, automation, renewable energy technologies, cloud infrastructure, and emerging technologies, ensuring technological superiority that directly strengthens the company's competitive advantage and global expansion capabilities.

The Global CTO works directly with the Global Founder & CEO, Board of Directors, and Regional CEOs to align technological initiatives with business objectives across all markets. This position must balance visionary leadership to shape the company's technological future while ensuring robust, secure, and scalable infrastructure to support current operations. The role combines executive-level strategic thinking with deep technological expertise, always prioritizing innovation, information security, business continuity, and technological readiness for future market opportunities.

KEY RESPONSIBILITIES

Global Technology Strategy and Innovation Leadership

• Develop and execute a comprehensive technology strategy aligned with Rocket's global business objectives and expansion plans

• Drive the development and implementation of artificial intelligence, robotics, automation, and renewable energy technology initiatives across all business units

• Lead quantum computing and blockchain research and development for healthcare and finance applications

• Establish and oversee the School of Artificial Intelligence as a center of technological innovation and excellence

• Identify and capitalize on disruptive technological opportunities that can create competitive advantage

• Create a culture of innovation, continuous improvement, and technological excellence throughout the organization

• Lead strategic technology planning across Rocket Multinational Services and all subsidiaries

Global Technology Infrastructure and Operations

• Direct the deployment and scaling of global cloud infrastructures (AWS, Azure, Starlink Solar integrations)

• Oversee the development and maintenance of technology standards, architectures, and policies across all global operations

• Ensure robust cybersecurity compliance (HIPAA, GDPR, TCPA) and comprehensive disaster recovery planning

• Establish and maintain effective IT governance frameworks across all business units and regions

• Guide the evolution of the company's technological infrastructure to support business growth and changing market demands

• Evaluate and implement emerging technologies to optimize operational efficiency and create new business capabilities

Strategic Partnerships and Vendor Management

• Identify, establish, and manage strategic technology partnerships that enhance the company's capabilities and market position

• Oversee vendor relationships, master service agreements, and licensing across the global technology ecosystem

• Negotiate enterprise-level technology contracts and service level agreements

• Manage technology acquisition strategy, including potential technology company acquisitions or investments

• Represent Rocket at high-level industry forums, conferences, and technology leadership events

• Build relationships with technology thought leaders, research institutions, and innovation hubs globally

Global Team Leadership and Development

• Lead and develop global IT and engineering teams in the U.S., India, Colombia, and additional Rocket locations

• Recruit, develop, and retain world-class technology talent aligned with the company's current and future needs

• Provide direct supervision to the Global Facility and IT Support Engineer and other senior technology leaders

• Establish clear expectations, performance metrics, and career development pathways for technology teams

• Foster cross-functional collaboration between technology teams and business units

• Develop leadership capabilities within the technology organization to support succession planning

Executive Leadership and Governance

• Serve as a key member of the executive leadership team, contributing to overall corporate strategy and decision-making

• Participate in a fiduciary capacity on Rocket's Board of Directors innovation and technology committees

• Provide regular strategic technology briefings to the Board of Directors and executive leadership

• Ensure all technology initiatives deliver measurable business value and return on investment

• Collaborate with the CFO on technology budgeting, investment prioritization, and resource allocation

• Work closely with legal and compliance teams to ensure all technology operations meet regulatory requirements

ORGANIZATIONAL LEVEL

EXECUTIVE/STRATEGIC

SPECIFIC CHARACTERISTICS

CORE COMPETENCIES

• Visionary leadership with the ability to translate technological innovation into business advantage

• Strategic thinking that connects technological capabilities to market opportunities and customer needs

• Executive presence and communication skills to influence board members, investors, and C-suite peers

• Deep understanding of artificial intelligence, machine learning, and advanced analytics technologies

• Comprehensive knowledge of cloud infrastructure, cybersecurity, and enterprise architecture

• Ability to lead complex digital transformation initiatives across multiple business units and regions

• Financial acumen to evaluate technology investments and demonstrate business value

• Global mindset with sensitivity to regional differences in technology adoption and regulatory environments

• Change management expertise to drive organizational adoption of new technologies and practices

• Risk management capabilities to balance innovation with operational stability and security

SUPPLEMENTARY EDUCATION

• Master's degree or higher in Computer Science, Information Technology, Engineering, or related technical field

• MBA or executive education in business administration (preferred)

• Board-level governance training or certification

• Professional certifications in advanced technologies (AI, Cloud, Cybersecurity)

• Executive leadership development from recognized institutions

• Continuous education in emerging technologies, digital transformation, and technology leadership

TECHNICAL KNOWLEDGE

• Expert understanding of enterprise architecture and technology strategy development

• Comprehensive knowledge of artificial intelligence, machine learning, and data science

• Advanced understanding of cloud computing platforms and strategies (AWS, Azure, Google Cloud)

• Deep knowledge of cybersecurity frameworks, threat landscapes, and risk management

• Strong familiarity with blockchain, distributed ledger technologies, and their business applications

• Understanding of quantum computing fundamentals and potential business applications

• Knowledge of renewable energy technologies and their integration with IT infrastructure

• Familiarity with regulatory frameworks affecting technology operations globally

• Understanding of software development methodologies and DevOps practices

• Knowledge of IT service management frameworks and best practices

REQUIRED EXPERIENCE

• Minimum 10 years of progressive experience in senior technology leadership roles

• Proven track record of successful enterprise-level digital transformation initiatives

• Experience leading technology strategy and operations for multinational organizations

• Demonstrated success in implementing artificial intelligence and advanced analytics solutions

• History of building and leading high-performing global technology teams

• Experience with board-level reporting and technology governance

• Track record of successful strategic technology partnerships and vendor management

• Demonstrated ability to align technology investments with business outcomes

• Experience managing substantial technology budgets and resource allocation

ORGANIZATIONAL LOCATION

SUPERVISOR:

• GLOBAL FOUNDER AND CHIEF EXECUTIVE OFFICER (CEO)

SUPERVISED PERSONNEL:

• GLOBAL FACILITY AND IT SUPPORT ENGINEER

• REGIONAL TECHNOLOGY DIRECTORS

DIRECT RELATIONSHIP AREAS:

• BOARD OF DIRECTORS

• EXECUTIVE LEADERSHIP TEAM

• REGIONAL CEOs

• CORPORATE FINANCE

• LEGAL AND COMPLIANCE

• GLOBAL OPERATIONS

INDIRECT RELATIONSHIP AREAS:

• DEVELOPMENT CORPORATE

• INVESTOR RELATIONS

• EXTERNAL TECHNOLOGY PARTNERS

• ACADEMIC AND RESEARCH INSTITUTIONS

SPECIFIC COMPETENCIES

POSITION RESPONSIBILITIES  

DAILY

• Provide strategic guidance to global technology leadership team

• Review critical technology project status and address escalated issues

• Monitor performance metrics for AI platforms and critical technology systems

• Engage with executive leadership on technology initiatives and business impacts

• Assess emerging technology trends and competitive landscape

• Oversee global cybersecurity posture and address significant risks

• Review and respond to strategic technology inquiries from Regional CEOs and board members

• Guide AI innovation initiatives and research activities

WEEKLY

• Lead global technology leadership team meetings

• Review progress against strategic technology roadmaps and KPIs

• Evaluate performance of critical technology initiatives and implementations

• Assess resource allocation and prioritization across technology portfolio

• Review significant technology partnership activities and opportunities

• Analyze technology budget performance and investment returns

• Conduct deep dives into specific strategic technology initiatives

• Review talent development and succession planning activities

BIWEEKLY

• Review technology risk management reports and mitigation plans

• Conduct one-on-one meetings with direct reports

• Evaluate progress of Solar AI Hub and other strategic technology projects

• Review emerging technology research findings and potential applications

• Assess global technology team performance and resource needs

• Analyze automation adoption metrics across business units

• Review strategic vendor performance and relationship management

• Evaluate international expansion technology readiness

MONTHLY

• Prepare and deliver executive technology briefings to Board and CEO

• Lead technology strategy review sessions with Regional CEOs

• Conduct comprehensive review of technology portfolio performance

• Evaluate global technology budget and forecast adjustments

• Review School of Artificial Intelligence performance and strategic direction

• Lead cross-functional strategic innovation workshops

• Assess competitive technology landscape and market positioning

• Review intellectual property development and protection strategy

OCCASIONAL

• Lead strategic technology planning for annual and multi-year horizons

• Represent the company at major industry conferences and events

• Conduct technology due diligence for potential acquisitions or partnerships

• Lead major technology transformation initiatives

• Direct technology crisis response for significant incidents

• Participate in board retreats and strategic planning sessions

• Evaluate and restructure technology organization as needed

• Lead technology innovation summits with customers and partners

THE TECHNOLOGY LEADERSHIP MODEL

The Global Chief Technology Officer plays a pivotal role in Rocket's success by establishing the technological vision and strategy that powers the company's global operations and future growth. This role directly enables:

1. Strategic Technology Vision and Transformation

• Develops the overarching technology strategy that supports Rocket's global business objectives

• Creates a culture of innovation that drives competitive advantage through technology

• Identifies and capitalizes on disruptive technologies that can transform the business

• Ensures technology investments deliver measurable business value

• Aligns technology initiatives with the company's long-term vision and market strategy

2. Artificial Intelligence and Advanced Technologies Leadership

• Establishes Rocket as a leader in artificial intelligence and advanced technologies

• Directs the School of Artificial Intelligence as a center of excellence and innovation

• Drives the application of AI, blockchain, and quantum computing to solve complex business challenges

• Ensures AI platforms deliver competitive advantage across all business units

• Guides the ethical development and deployment of artificial intelligence technologies

3. Global Technology Infrastructure and Security

• Ensures robust, scalable, and secure global technology infrastructure

• Directs cybersecurity strategy to protect critical business assets and customer data

• Establishes technology standardization and integration across all global operations

• Drives cloud strategy and implementation to enhance agility and efficiency

• Ensures regulatory compliance and risk management across all technology operations

4. Organizational Capability Development

• Builds world-class technology leadership teams across all regions

• Develops a high-performance culture within global technology organizations

• Creates career development pathways and succession plans for technology talent

• Fosters collaboration between technology teams and business units

• Drives technological capability building across the entire organization

SUCCESS METRICS FOR THE GLOBAL CHIEF TECHNOLOGY OFFICER

The performance of the Global Chief Technology Officer will be evaluated according to the following criteria:

Strategic Impact and Innovation

• Successful implementation of the global technology strategy with measurable business impact

• Development and deployment of innovative AI and advanced technology solutions

• Creation of new business capabilities and competitive advantages through technology

• Measurable contribution of technology initiatives to revenue growth and market expansion

• Successful establishment of the School of Artificial Intelligence as a center of excellence

Technology Performance and Operational Excellence

• Successful deployment and optimal uptime of AI platforms and critical systems

• Achievement of automation adoption targets across Rocket enterprises

• Successful implementation of cloud strategy and infrastructure modernization

• Effective cybersecurity program with minimal incidents and rapid response capabilities

• Timely completion of strategic technology projects within budget constraints

Leadership Effectiveness

• Development of high-performing technology leadership teams across all regions

• Successful recruitment and retention of top technology talent

• Effective collaboration with business units and executive leadership

• Successful technology knowledge transfer and capability building

• Positive feedback from Board, CEO, and key stakeholders

Business Value Creation

• Demonstrable return on technology investments

• Cost optimization through technology and process improvements

• Creation of new revenue streams through technology innovation

• Successful Solar AI Hub project implementation and business impact

• Measurable improvement in operational efficiency through technology

Strategic Positioning and Future Readiness

• Enhancement of Rocket's market position through technology differentiation

• Establishment of valuable strategic technology partnerships and alliances

• Development of intellectual property portfolio with strategic value

• Creation of technology capabilities that enable future business models

• Successful anticipation of market and technology trends

REQUIRED PROFESSIONAL PROFILE

The Global Chief Technology Officer must be a visionary technology leader with exceptional strategic thinking abilities. They must combine:

1. Strategic Vision with Execution Excellence:

• Ability to create compelling technology visions that inspire and engage

• Skill in translating vision into actionable strategies and roadmaps

• Capacity to drive execution through complex global organizations

• Balance between future-focused innovation and operational stability

2. Business Acumen with Technological Expertise:

• Deep understanding of how technology creates business value

• Ability to communicate technology in business terms to non-technical stakeholders

• Skill in aligning technology investments with business priorities

• Experience quantifying and articulating technology ROI

3. Executive Leadership with Technical Credibility:

• Presence and communication skills to influence at Board and C-suite level

• Depth of technical knowledge to lead specialized technology teams

• Ability to simplify complex technological concepts for diverse audiences

• Credibility with technical experts while maintaining strategic perspective

4. Global Perspective with Cultural Intelligence:

• Understanding of regional variations in technology adoption and regulations

• Sensitivity to cultural differences in global technology organizations

• Experience building and leading diverse international teams

• Ability to create standardized approaches that accommodate local needs

5. Innovation Leadership with Operational Discipline:

• Skill in fostering a culture of innovation and experimentation

• Discipline to evaluate and prioritize innovation opportunities

• Balance between disruptive innovation and operational stability

• Experience scaling innovations from concept to enterprise-wide implementation